Shipping policy

All Items Ship from the USA

LabSupplies.com is proud to ship all laboratory equipment and supplies exclusively from our United States-based fulfillment centers. We maintain multiple warehouse locations strategically positioned throughout the continental United States to ensure fast, reliable delivery to your laboratory.

Order Processing & Shipping Timeline

Standard Processing

All orders are processed within 5-7 business days after order confirmation and payment clearance (excluding weekends and holidays). 

In-Stock Items

Orders containing only in-stock items typically ship the same business day or next business day from our nearest fulfillment center.

Backordered Items

If your order contains backordered items, you will receive an email notification with the expected ship date. You may choose to:

  • Wait for all items and receive one combined shipment

  • Receive available items immediately and have backordered items shipped separately when available

  • Cancel backordered items and receive a full refund

Notification

You will receive an Order Confirmation Email immediately upon placing your order, followed by a Ship Confirmation Email with tracking information once your order departs our facility.

Shipping Methods & Timeframes

LabSupplies.com partners with leading carriers including UPS, FedEx, and freight companies to provide flexible shipping options:

Ground Shipping (Standard)

  • Delivery timeframe: 3-7 business days depending on destination

  • Service: Most economical option for standard laboratory supplies

  • Coverage: All continental United States, including remote areas

Second Day Air

  • Delivery timeframe: 2 business days

  • Use case: Time-sensitive orders, perishable materials, live specimens

  • Premium pricing applies

Overnight/Express Delivery

  • Delivery timeframe: 1 business day (before 3:00 PM or 10:30 AM depending on priority level)

  • Use case: Emergency orders, critical equipment, urgent supplies

  • Premium pricing applies

Motor Freight/LTL (Less Than Truckload)

  • Delivery timeframe: 2-5 business days

  • Use case: Large equipment, heavy items (over 70 lbs), bulk orders

  • Special handling: Dock delivery standard; lift-gate service available for additional charge

  • Note: Items requiring freight shipping are clearly marked in product descriptions

Motor Freight/FTL (Full Truckload)

  • Use case: Orders requiring full truckload shipment

  • Timeframe: Negotiable based on route and availability

  • Contact our sales team for custom freight quotes

Shipping Costs & Estimates

Shipping charges are calculated based on:

  • Package weight and dimensions

  • Delivery destination (ZIP code)

  • Selected shipping method

  • Item type and classification

Real-time shipping estimates appear at checkout after entering your shipping address. You will see costs before finalizing your purchase.

Free Shipping Promotions

LabSupplies.com periodically offers free shipping on orders over specific amounts. Current promotions are displayed during checkout and on our website.

Customer Account Shipping

If your organization has existing UPS, FedEx, or freight carrier accounts, you may provide your account number during checkout to apply your own shipping charges.

Special Shipping Categories

Hazardous Materials & Chemicals

Laboratory chemicals, reagents, and hazardous materials require special handling and certification:

  • Hazardous surcharge: $35-50 per carton (depending on classification)

  • DOT compliance: All shipments comply with Department of Transportation regulations

  • Restricted shipping methods: Ground, 2nd day, or overnight only (no international)

  • Packaging: All hazardous items are professionally packaged with appropriate DOT labeling

  • Limited hours: Hazardous shipments may only process Monday-Friday during standard business hours

Living Organisms & Perishable Materials

Live specimens, cultures, and temperature-sensitive materials require expedited shipping:

  • Mandatory shipping method: 2nd Day Air or Overnight Express

  • Scheduled delivery: Live items are carefully scheduled to arrive Wednesday-Friday to minimize weekend transit time

  • Heat/cold packs: Included in shipment to maintain viability

  • Viability guarantee: We make every effort to ensure organisms arrive viable; report issues within 24 hours of delivery

  • Weekend shipping: Not recommended; additional charges apply if requested

Refrigerated & Frozen Items

Items requiring temperature control (4°C, -20°C, -80°C):

  • Expedited shipping: 2nd Day Air or Overnight Express required

  • Insulated packaging: Professional thermal packaging with temperature monitoring

  • Delivery timing: Scheduled for receipt during business hours to prevent temperature excursions

  • Insurance: Included to cover temperature-sensitive product loss

Fragile Equipment & Instruments

Microscopes, analyzers, and precision laboratory equipment:

  • Professional packaging: Shock-absorbent materials, foam inserts, protective wrapping

  • Signature required: Delivery confirmation required

  • Insurance: Recommended and available at checkout

  • Inspection: We recommend inspecting equipment immediately upon delivery

Large Equipment & Furniture

Laboratory furniture, fume hoods, and large instruments:

  • Freight shipping required: Motor truck freight standard

  • Dock delivery: Standard delivery to building receiving area

  • Lift-gate service: Available for facilities without dock access ($75-150 additional charge)

  • Inside delivery: Available for additional fee; requires prior arrangement

  • Scheduling: May require advance notice for route planning

Multiple Shipments & Multiple Locations

If your order contains items housed at different fulfillment centers, items may ship separately:

  • No additional charges: You will not be charged multiple shipping fees for split shipments

  • Separate tracking: Each shipment receives its own tracking number

  • Consolidated billing: All shipments appear on one invoice

  • Backordered items: May ship separately once received from supplier

Tracking & Delivery Notifications

Tracking Information

Upon shipment, your Ship Confirmation Email includes:

  • Direct carrier tracking link

  • Tracking number

  • Estimated delivery date

  • Carrier contact information

Real-Time Updates

Through your carrier's website, you can:

  • Track package movement in real-time

  • View estimated delivery times

  • Sign up for SMS text notifications

  • Receive delivery confirmation

Delivery Confirmation

Our carriers deliver packages to the address specified in your order. The driver will leave packages in a location deemed safe and free from theft or damage.

Restrictions & Limitations

Addresses We Cannot Ship To

LabSupplies.com ships to:

  • Continental United States (48 states)

  • Alaska and Hawaii (premium rates apply; contact for quote)

  • U.S. Territories (subject to restrictions; contact Customer Care)

  • International orders (limited; contact Customer Care for availability)

Addresses NOT Available

We cannot ship to:

  • P.O. Boxes (with exceptions for certain items via USPS)

  • Military addresses (APO/FPO) without special arrangement

  • Addresses outside the United States (except special request)

  • Incomplete or undeliverable addresses

Items with Shipping Restrictions

Certain items cannot be shipped to specific regions due to regulatory or safety requirements:

  • Compressed gases

  • Certain hazardous chemicals (regulated by state)

  • Biological materials (subject to import restrictions)

  • Controlled substances

  • High-value instruments (may require special insurance)

Delivery Days & Business Hours

Standard Delivery

  • Monday through Friday: Standard delivery days

  • Saturday & Sunday: Available only as special service with additional charges

  • Holidays: No delivery on federal holidays; orders shipped after holiday resume normal schedule

Special Delivery Instructions

Unfortunately, we cannot provide specific delivery instructions to carriers (e.g., deliver to back door, call upon arrival). Drivers will use their professional judgment to deliver packages safely.

Signature Requirements

Signature NOT required for standard shipments. However:

  • High-value items may require signature at checkout

  • Fragile equipment may benefit from signature confirmation

  • You can request signature confirmation for additional peace of mind

Shipping Delays & Liability

Causes of Delays

Unforeseen delays may occur due to:

  • Weather conditions and natural disasters

  • Carrier service disruptions

  • Manufacturer supply shortages

  • Supply chain issues

  • High order volume during peak seasons

  • Incomplete address information

Our Responsibility

LabSupplies.com is not responsible for:

  • Delays caused by carrier (once package leaves our facility)

  • Delivery delays due to incorrect address provided by customer

  • Weather or natural disasters

  • Customs delays for international shipments

Your Responsibility

Customers are responsible for:

  • Providing complete and accurate delivery address

  • Being available to receive shipments or retrieve from carrier facility

  • Inspecting packages upon delivery for damage

  • Reporting damage or loss within specified timeframes

Damage, Loss & Claims

Delivery Inspection

Upon receiving your shipment:

  1. Inspect immediately for signs of damage to outer packaging

  2. Note any damage on the delivery receipt before signing

  3. Photo documentation of damaged items is recommended

  4. Open packages carefully and inspect contents

Damage Claims

Report damage within 48 hours of delivery:

  • Contact LabSupplies.com Customer Care immediately

  • Provide photos of damaged packaging and items

  • Keep original packaging and all packing materials

  • Our team will arrange replacement or return

Lost Package Claims

If your package does not arrive:

  • Wait 5 business days after estimated delivery date

  • Contact us with tracking number

  • We will file a carrier claim

  • Replacement or refund issued upon claim resolution (typically 30-60 days)

Cost Reduction Tips

To minimize shipping costs:

  • Consolidate orders when possible

  • Choose ground shipping for non-urgent items

  • Order in bulk to qualify for free shipping promotions

  • Set up an account to monitor available discounts

  • Join our loyalty program for special shipping offers

  • Subscribe to notifications for seasonal shipping promotions

International Shipping

LabSupplies.com does not routinely ship internationally. However, for qualified customers:

  • Customs & duties: Customer responsible for all import taxes, duties, and brokerage fees

  • Regulatory compliance: Customer responsible for ensuring items meet destination country regulations

  • Special request only: Contact Customer Care for international shipping quotes

  • Extended timeframes: 2-6 weeks typical transit time

  • Insurance required: Highly recommended for international shipments

Contacting Customer Care

For shipping questions or concerns:

Email: support@labsupplies.com

  • Response time: Within 48 business hours

Mailing Address:
LabSupplies.com

4839 Volunteer Road, Suite 512

Southwest Ranches, Florida 33330-2129