Questions | Support
Email us at support@labsupplies.com
Every interaction with our team is an extension of our handshake promise: we're here to make things right. Our US-based support team doesn't just answer questions—we solve problems and stand behind every product we sell.
What We Offer:
- Technical assistance backed by direct access to manufacturer engineering teams
- Expert guidance on selecting the right equipment for your research
- Real-time order tracking and shipping updates
- Full Manufacturer Warranty Support: We guarantee all equipment retains its original factory warranty and service credentialing
- Prompt email responses or phone support during business hours
Real Support, Real Solutions
We are a lean operation, which means when you contact us, you're talking to people with direct access to decision makers—no endless transfers or bureaucratic runarounds. Whether you are setting up a new lab, troubleshooting equipment, or need help with an order, our team provides personalized assistance tailored to your research needs. We work directly with manufacturers to resolve technical issues quickly, minimizing disruptions to your important work.
We are not satisfied until you are—and we mean that. Our commitment is simple: deliver the expertise and responsiveness you need to keep your research moving forward.