Which orders ship free?
It depends on the brand, so it is worth knowing before you build a cart. Heathrow Scientific ships free with no minimum — that applies to the entire Heathrow line. Globe Scientific, Yamato, McKesson and most of the rest sit on our general profile, where economy shipping is free once the order total reaches $50 and is rated by weight below that. Alpha Resources is on its own $25 flat-rate profile regardless of order size. Floor-standing and oversized equipment ships by freight, and we confirm that cost with you before you are charged.
Can I order a single unit instead of a full case?
Wherever the manufacturer packages it that way, yes. Most consumables are listed with both a smaller pack and a case, shown as separate options on the product page with the case first. Some items are only produced in case quantities — if you need a pack size that is not listed, ask and we will check whether the manufacturer offers it.
Do you accept tax-exempt orders?
Yes, for qualifying organizations — universities, hospitals, government and public health laboratories, school districts and other exempt institutions. State rules require a signed exemption certificate on file rather than a tax ID number on its own, so email your certificate to support@labsupplies.com. Your orders are billed without sales tax from then on, with nothing to re-submit each time.
Are you an authorized distributor?
Yes, for the brands we sell directly — including Yamato Scientific, LW Scientific, Heathrow Scientific and Globe Scientific. That matters most on instruments: units bought through authorized channels arrive factory-sealed and traceable, with the manufacturer warranty intact. Gray-market lab equipment exists and buying it generally voids that warranty.
How does large equipment ship, and how long does it take?
Benchtop items — water baths, centrifuges, microscopes, balances — ship parcel from US inventory. Floor-standing units such as large ovens, ultra-low freezers, glassware washers and process chillers ship by freight, and several are configured or built to order rather than held in stock. Tell us the model and we will confirm the actual lead time and freight method before you commit.
Can you help me choose between similar models?
Yes, and for instruments it is usually faster than reading datasheets. Send the application, the capacity or throughput, the temperature or speed range, your facility power, and how much bench or floor space you have. We match the exact model and confirm the accessories that have to ship with it — rotors, carriers, objectives, glassware or adapters — because an instrument with the wrong accessory for your samples is not a usable instrument.
Do you supply the consumables for an instrument as well as the instrument?
That is most of why buying the two together is worth doing. A centrifuge needs the right rotor and tubes, an autoclave needs the right pouches and indicators, an analyzer needs its crucibles and standards. Tell us the instrument and we will list the consumables that actually fit it, so the first run is not held up waiting on a part nobody specified.